Online Content Moderation Needed
غير محدد

  • Online Content Moderation Needed


    08، أبريل 2019

    • 0 - 1 سنة

    Roles & Responsibilities

    Implement the online moderation strategy, coordinating with stakeholders across the Company to ensure its effectiveness and providing superior quality of customer service and support to our community with the help of various communication tools

    Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos , liaising with the Legal and Community team where required

    Manage the banned user process, and track and remove previously banned users

    Maintain the Moderation Guidelines and ensure they are up to date by sending feedback and notes

    Service Community Admin accounts, processing emails and complaints, escalating when necessary


    - Availability to work days, evening, nights, as well as weekends as and when required.

    - Great knowledge of online legal issues and cool under pressure

    - Strong organisational and multitasking skills, and a proactive approach

    - Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc.)

    - Knowledge of the Company’s industry and targeted demographic’s culture, as well as internet culture

    - Ability to effectively communicate information and report statistics

    - Team player, detail focused and reliable

    - Good technical understanding and can pick up new tools quickly

    - Have a good knowledge of principles of customer service